Frequently Asked Questions

new to tenacious cycle? a few things to know

Please plan to arrive at the studio at least 15 minutes before your scheduled class time. This ensures that our team has enough time to get you acquainted with our space and properly set up on your bike.

You can register for classes online or through our app. Once you arrive, please make sure that you check-in either through the app or in-person with a member of our staff.

free shoe rentals for everyone

Our bikes require clip-in cycling shoes. If you have your own pair - please bring them! Our pedals are both SPD and Delta clip-compatible. For those without shoes, we offer free rentals. However, sizing may be limited.

where to find us

Our studio is located at 201 S Wallace Ave, inside the Gallatin Valley Seed Building. We have plenty of parking spaces available in the outside lot and along the street. Our entrance is located directly to the right of the parking lot. Look for a green awning and a Tenacious Cycle sign (we are right next to a large loading dock).

what to bring

We recommend wearing comfortable workout clothes that make you feel good! Bring your spin shoes (if you have them) and a water bottle. The studio has a water fountain and free towels are provided for each class.

does Tenacious cycle have showers?

Our space does not have showers. Bathrooms are located directly outside of our studio where you’re welcome to change before/after class.

what is your cancellation policy?

Our late cancellation window is 8 hours before your scheduled class. Late cancels will incur a $10 fee. Cancellations made before the 8-hour window will not result in a fee and class credits will be refunded to your account. If you don’t cancel before class begins or contact the studio, you will incur a $20 no-show fee. Please feel free to give us a call for any last-minute cancellations or issues at 406-602-2958.

what if I need to cancel my membership?

We hate contracts, and we bet you do too. That’s why all of our memberships are 100% no contract. You can cancel any membership, any time. A $20 cancellation fee is required.

i’m on the waitlist. now what?

You will automatically receive an email if a spot opens up! From there, you can confirm if you’d like to book in. Once your class is confirmed, you will be subject to the same late cancel and no-show fees.

can I jump into class late?

Once class starts, we’ll give you 5 minutes to jump in. Once more than 5 minutes have passed, we reserve the right to book you into another class.

do you offer teacher, first responder & military discounts?

We are proud to offer 10% discounts on all memberships to teachers, veterans, active military & first responders. Feel free to send a picture of your ID to tenaciouscycle@gmail.com and we will provide you with a discount code. You can also bring your ID to the studio and we’ll get you set up in person!

how long do ride credits last?

First-time riders have 2 weeks to use their 3 free ride credits, starting from the date of purchase.

All class pack credits are valid for one year from the date of purchase.

Single drop-in credits are valid for one month from the date of purchase.